At Melvora, every product undergoes a strict quality inspection before packing and dispatch to ensure it reaches you in perfect condition. However, in rare cases where a product arrives damaged, defective, or incorrect, we offer return and refund support under the conditions outlined below.
1. Eligibility for Return or Refund
Return requests must be made within 24 hours of receiving the product.
Returns are accepted only if the product is:
Damaged
Defective
Incorrect (wrong item received)
The product must be:
Unused
Unworn
Unwashed
Returned in original packaging
With all original tags intact
2. Mandatory Unboxing Video Requirement
To process any return or refund request, a clear, continuous, and uncut unboxing video is mandatory.
The video must clearly show:
The sealed package before opening
The complete unboxing process without any cuts or edits
The product and the visible damage or issue
Requests submitted without a proper uncut unboxing video will not be accepted.
3. How to Request a Return
Please email us within 24 hours of delivery at:
Include the following:
Your Order Number
Clear uncut unboxing video
Description of the issue
Photos (optional but helpful)
4. Return and Inspection Process
Once your request is reviewed and approved, we will provide return instructions.
After receiving the returned product, it will be inspected to verify eligibility before processing the refund.
5. Refund Policy
Refunds are issued only after the returned product is inspected and approved.
Refunds will be processed to the original payment method.
Please allow 5–10 business days for the refund to reflect in your account.
6. Non-Returnable Cases
Returns or refunds will not be accepted if:
No unboxing video is provided
The request is made after 24 hours of delivery
The product has been used, worn, or washed
Original tags or packaging are missing
Damage occurred after delivery
Size issues or change of mind
7. Contact Us
For any return-related queries, please contact us:
Email: melvoraofficial@gmail.com
Phone / WhatsApp: +91 7736618457
